How telehealth consultations work.

You begin with a short online assessment about your goal and your health history. Then you meet an Australian practitioner live, by video. If deemed medically appropriate, you agree a care plan together. From there, you meet for a live check-in every month by video or phone, and at each one you choose what happens next.

You speak with an Australian practitioner. Your practitioner reads your assessment before you meet, then leads your first consultation live by video. Every monthly check-in is live too, by video or phone. A person reviews your care at every step, from your first answer to each check-in.

No. You can start your assessment and book a consultation directly. Your regular GP remains an important part of your care. With your consent, we can send your GP a summary of what you discussed. That way, everyone who looks after your health shares the same picture.

The assessment asks about your goal, your health history and any medicines you take. It takes a few minutes, and your practitioner reads every answer. It prepares you both for the consultation. It does not diagnose anything or decide your care. Those decisions are made with your practitioner, live.

Only if deemed medically appropriate. Your practitioner decides after you have spoken, based on your history and goals. You may receive advice, a plan to monitor things, further tests or a referral to your GP or another health professional. No treatment is also a possible outcome, and your practitioner always explains why.

The initial consultation is $79. The monthly care plan is $59 per month, at the same fee each month. Medicines and pathology are charged separately. Your practitioner tells you about any added cost before you agree. Betterwell is not registered for GST, so each fee shown is the full amount.

Betterwell's fees are private. No Medicare rebate applies to them. Each fee shown is the full amount you pay. If you have a question about fees, email [email protected] before you book.

Yes. You review your care plan at every monthly check-in. At each one, you choose to continue, adjust or conclude, and your practitioner talks the choice through with you. Between check-ins, you can email [email protected]. Our Terms and Conditions explain how cancelling works, including any fees.

Only if your practitioner finds them clinically necessary. If they request blood tests or other investigations, you visit a pathology collection centre near you. Your practitioner then reviews the results with you at your next consultation or check-in. Pathology costs are separate from Betterwell fees.

Telehealth suits many health concerns, though not every one. If you would be better seen in person, your practitioner tells you and explains where to go next. That may be your GP, a referral, further tests or urgent care. In an emergency, call 000.

We collect only the details your care needs. Your health records are stored securely and handled under the Privacy Act 1988 and our Privacy Policy. You can ask to see or correct your records at any time. Email [email protected] and we will help.