The standard we aim for
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. A full evaluation against the standard is not yet complete, so we do not claim the website fully conforms.
WCAG stands for the Web Content Accessibility Guidelines. Version 2.2 became a W3C Recommendation in October 2023 and is the current standard. WCAG 3.0 is still an early draft. We follow 2.2 because it is the version that can be tested today.
How we check the website
We check the website in 2 ways, by machine and by hand.
- Each time the website is built, automated tools scan every page for missing labels, heading order, page landmarks and HTML errors. A build with a critical or serious issue does not go live.
- Before each release, a person checks colour contrast and the size of buttons and links. They also move through every page using only a keyboard.
Automated tools cannot find every barrier. Some parts of the standard need a person to judge them, such as whether help appears in the same place on each page. We review those by hand.
Known limitations
Some tools on this website come from other providers, such as booking, video and payment. We do not control these, and they may not meet the same standard. If we find a barrier in one, we raise it with the provider and offer you another way to complete the task.
How to ask for help
If any part of this website is hard to use, please tell us. Email [email protected] with the page you were on and what happened. We will reply within 5 business days. If you need information in another format, ask us in the same email.
For a concern about your care, see Complaints and Feedback.
If our reply does not resolve the problem, you can contact the Australian Human Rights Commission. It handles complaints under the Disability Discrimination Act 1992 (Cth).