General information only
The information on this website is general. It does not replace advice from a registered health practitioner who knows your circumstances.
Nothing here is a diagnosis, or advice to start, stop or change a treatment. For your own health, speak with your practitioner or your GP. Please do not delay care, or set aside medical advice, because of something you read here.
In an emergency
Betterwell does not provide emergency or urgent care. In an emergency, call 000 or go to your nearest emergency department.
If you need to talk to someone now, call Lifeline on 13 11 14. It is free and open 24 hours a day.
How care decisions are made
Every Betterwell service begins with a live consultation with your practitioner. Your first consultation is by video. Phone is used only where video is not practical and your practitioner considers it safe. A plan or treatment is discussed only if deemed medically appropriate.
Advice, monitoring, a referral for more care or no treatment are also possible outcomes. Your practitioner makes each clinical decision after reviewing your history and your needs.
Limits of telehealth
Telehealth is not suitable for every health concern. Your practitioner may recommend an in-person assessment, urgent care, a GP review, a referral for more care or tests, or no treatment. It depends on your needs.
A video or phone consultation cannot include a physical examination. If your concern needs one, your practitioner will tell you and suggest where to go next.
About the online assessment
The short assessment collects information before your consultation, so your practitioner can prepare. It is not a diagnosis, a medical test or a decision about your care.
Completing it does not mean you will be offered a treatment. Your practitioner reviews your answers with you in a live consultation, and only your practitioner makes clinical decisions. Your answers are handled under our Privacy Policy.
Advertising of medicines
We do not advertise specific prescription medicines to the public, in accordance with Australian regulatory requirements.
This website describes our consultations and how our care works. Whether any medicine suits you is decided by your practitioner in a consultation, and only if deemed medically appropriate.
Individual results vary
Individual results vary. Each person's health and history are different. An assessment or consultation cannot guarantee a particular outcome.
Accuracy of information
We aim to keep this website accurate, balanced and up to date. Health information changes over time, so a page may not show the latest evidence on the day you read it. Where we refer to research, we aim to name the source.
We review each page at least every 6 months, and sooner when the law or our services change.
Links to other websites
Some pages link to websites run by other organisations. We do not control those websites. We are not responsible for their content, accuracy or privacy practices. A link does not mean we endorse the organisation or its views.
Your rights under consumer law
To the extent the law allows, Betterwell is not responsible for loss that comes from relying on the general information on this website without a consultation.
Nothing in this disclaimer excludes, restricts or modifies any right or remedy you may have under the Australian Consumer Law.
Privacy, terms and contact
Information you share with us is handled under our Privacy Policy. Our Terms and Conditions set out the terms of our services. If you are unhappy with your care, our Complaints page explains the next steps.
This website is run by Better Well Pty Ltd (ABN 19 701 078 346), trading as Betterwell. For questions about this disclaimer, email [email protected].