Your skin and daily habits
Skin often follows the rest of your life. Your practitioner asks about your sleep, stress, sun and the products you use each day.
Skin Health consultations
Your skin feels different lately, and the shelf of products keeps growing. Betterwell is a telehealth clinic. Your skin health consultation is live by video, with a check-in every month after.
- Live consultation
- A check-in every month
- Private and secure
What a skin health consultation covers.
A skin health consultation is a live telehealth appointment. Your practitioner looks at your skin alongside your sleep, stress, sun and daily products. If deemed medically appropriate, you agree a plan together.
After that, you meet every month to review your routine and choose to continue, adjust or conclude.
Optional photos
Clear daylight photos can add detail if you choose to share them. They are kept securely with your health record.
What video can assess
Video suits many questions about skin and routine. Your practitioner tells you clearly when an in-person visit should come first.
Start my Skin Health assessment
Who this consultation is for.
Everyone arrives with their own reasons. These are some common places to start.
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A routine that keeps growing
More products than ever, and dryness or sensitivity that still has not settled.
Start my health assessment -
Life in the Australian sun
Time outdoors for work or sport, and you want a clear view of your sun habits.
Start my health assessment -
A question you keep putting off
Something about your skin you have meant to ask for months. Talk it through from home or work.
See how a month works -
Care alongside your GP
Your GP can stay part of your care. With your consent, we share a summary with them.
What a consultation covers
What your practitioner reviews.
Your health history comes first. Then your practitioner looks closely at what matters for this goal.
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01
Your skin history
What you have noticed, how long it has been there and what you have already tried.
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02
Sun and climate
Time outdoors, sunscreen habits, work or sport in the sun, and the climate where you live.
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03
Your daily routine
Every product you use now, from cleanser to sunscreen. A list or a photo of the shelf helps.
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04
General health
Sleep, stress, current medicines and any health conditions that can show in your skin.
Why Betterwell
Care that moves at your pace.
Each month, you and your practitioner look at what has changed. Your care follows your pace.
About Betterwell
Month 1
Month 2
Month 3
Monthly check-in Secure
message
and every month after Monthly check-ins
A live check-in with your practitioner.
Progress tracking
See your progress in one place.
Ongoing support
Support between your check-ins.
From your first questions to your first check-in.
Start my Skin Health assessment- 01
Start your health assessment
Answer a few focused questions about Skin Health and your history. Your practitioner reads every answer before you meet.
- 02
Meet your practitioner
Meet your practitioner live by video, from home or work. They have read your answers, so you begin with your skin and your routine.
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Agree your plan
If deemed medically appropriate, you agree a plan together. Advice, a referral for an in-person skin check or no treatment are also possible outcomes.
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A check-in every month
A live check-in every month to review your routine and what has changed. You choose to continue, adjust or conclude.
Ongoing care
A month with your practitioner.
If a care plan is deemed medically appropriate, each month follows the same steps.
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Each month
Live check-in
A live conversation about your skin, your routine and what has changed since last month. A written summary follows.
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Between check-ins
Support
Send non-urgent questions between check-ins, such as a new product you are thinking of adding.
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After each check-in
Your next step
You choose to continue, adjust or conclude. If something needs an in-person look, your practitioner helps you arrange it.
Every month, the next step is yours. You choose to continue, adjust or conclude your care.
Fees
What it costs.
Two fees cover your care: the first consultation and the monthly care plan.
Initial consultation
A live video consultation with an Australian practitioner.
$79 one-off
What is included
- Identity check and health history review
- Your goals, and whether telehealth suits you
- Pathology request where clinically indicated
- A clear next step, including a referral if telehealth does not suit you
Ongoing care
Monthly care plan
A check-in every month, at the same monthly fee.
$59 per month
Each month includes
- A live check-in by video or phone
- Your progress tracked in one place
- A written summary after each check-in
- A decision each month to continue, adjust or conclude
Start with your health assessment.
Begin with the assessment. It takes a few minutes, with no obligation.
What happens in a skin health consultation?
A skin health consultation is a live video appointment with an Australian practitioner. Your practitioner asks about your skin history, sun habits, daily routine and general health. You can share clear daylight photos if you choose. If deemed medically appropriate, you agree a plan together. Advice, a referral or no treatment are also possible outcomes.
Is the assessment just an online quiz?
No. The assessment only prepares your consultation. A live video consultation with an Australian practitioner always follows. Nothing is decided from your answers alone. Your practitioner reads them first, so your time together goes on your skin and the questions you bring.
Can skin be assessed by video?
Many questions about skin and routine can be discussed well by video, especially with clear daylight photos. Some concerns need to be seen and examined in person. Your practitioner tells you which applies to you. If an in-person visit should come first, they help you arrange it with your GP or a skin check clinic.
What if I notice a new or changing spot?
Have it checked in person by your GP or a skin check clinic. Do not wait for a telehealth appointment. Cancer Council Australia advises having any new spot checked, along with any spot that changes in size, shape or colour. A video consultation is not the place to assess it.
What does a skin health consultation cost?
The initial consultation is $79. If a monthly care plan is deemed medically appropriate, it is $59 per month. There is no obligation to book after the assessment, and the plan runs month to month. You can conclude at any check-in. Any other costs are explained before you agree to anything.
How does a month of skin health care work?
Each month you meet your practitioner live by video or phone. You review your routine and any changes since last time, and you receive a written summary afterwards. At each check-in you choose to continue, adjust or conclude your care. Non-urgent questions can be sent between check-ins.
Can my GP stay involved?
Yes, your GP can stay part of your care. With your consent, we share a summary of your care with them, so you both work from the same picture. If something needs an in-person look, your practitioner may suggest your GP or a skin check clinic.
How are skin photos stored?
Sharing photos is your choice. Photos you share become part of your health record. They are stored securely and handled under the Privacy Act 1988 and our Privacy Policy. Your practitioner uses them to support your care and to compare changes from one month to the next.
Get started
Start your Skin Health assessment.
Answer a few questions about your skin and daily habits. Your practitioner reads every answer before you meet live.
Takes a few minutes. No obligation to book.
